Commuters ‘fairly satisfied’ with minimum service at Belgian rail
During the 48-hour strike at NMBS/SNCB on the 29th of June, the guaranteed minimum service was activated for the first time in the history of the Belgian railway company. After this first experience of minimum rail service, Navetteurs.be, the association of railway users, launched a survey to find out the opinion of its members. Overall, the users are satisfied to very satisfied with the experience.
Very satisfied scores the most
In order to monitor the assessment of the “alternative transport service”, the association has therefore put a questionnaire online. According to this non-scientific survey (180 responses, just enough to give an appreciation, specifies the association), half of the users surveyed are satisfied (11%) to very satisfied (39%) with the experience. The remaining 16% are moderately satisfied, 8% are dissatisfied and 26% are very dissatisfied.
So we have two opposite peaks at both ends of satisfaction. In a nutshell: two out of three passengers are satisfied overall, one out of two is satisfied, one out of four is very satisfied and one out of four is also very dissatisfied.
Navetteurs.be recalls from the outset that the experience took place in a particular context. “Many students and workers were on holiday, there were alternative choices, such as teleworking or an alternative mode of transport or even caution of travellers who preferred to observe this first exercise of its kind.” You also have to add that it was a Friday which, with Monday, concentrates the most people who work in a four fifth regime.
Not the fastest route from point a to point b
The main reasons for dissatisfaction highlighted by the survey participants seem quite logical: the inconsistency between the RoutePlanner and the actual situation (38%), not enough trains in circulation (22%), insufficient number of trains in the departure station (9%), an extended journey time (often because a direct train in normal time was diverted via another line, 7%) and finally the inevitable and traditional issue of punctuality (6%).