De Lijn: ‘pause system’ for annual commutation ticket
Public transport company, De Lijn, introduces a pilot action: passengers with an annual commutation ticket will get the possibility to put their subscription temporarily on hold. This way, De Lijn wants to offer more flexibility in people’s daily mobility.
The twenty-day interval does not come as a surprise. Many subscribers earlier asked for compensation for the period of the lockdown. Also, the Flemish Minister of Mobility, Lydia Peeters (Open Vld), insisted more than once on more flexibility.
“Our travel behavior has changed. Many people started teleworking, and students are educated at home. We all need more flexibility,” Minister Peeters said.
So now De Lijn launches the pause system. New and existing subscribers can register for the pause action of De Lijn between now and November 19th. “This way, De Lijn anticipates people’s suddenly changing travel needs in a customer-oriented way,” the Minister added.
The action is valid until April 2nd, 2021, and is available for subscribers of the Omnipas or the Buzzy Pazz. Clients can indicate the preferred twenty days online, and after April 2nd, the corresponding money will be paid back to the client.
‘Pausing’ is not allowed during weekends, school holidays, and holidays. The pause system is not available for free subscriptions, student passes, or combined subscriptions either.