{"id":155298,"date":"2024-08-16T10:23:46","date_gmt":"2024-08-16T08:23:46","guid":{"rendered":"https:\/\/newmobility.news\/?p=155298"},"modified":"2024-08-16T10:23:46","modified_gmt":"2024-08-16T08:23:46","slug":"punctual-tweets-nmbs-sncb-reduce-complaints-by-quarter","status":"publish","type":"post","link":"https:\/\/newmobility.news\/en\/2024\/08\/16\/punctual-tweets-nmbs-sncb-reduce-complaints-by-quarter\/","title":{"rendered":"Punctual tweets NMBS\/SNCB reduce complaints by quarter"},"content":{"rendered":"Complaining on social media about poor service? They know all about that at the Belgian public railroad company NMBS\/SNCB, plagued as it is by the many delayed and canceled trains.\r\n\r\nYet NMBS's communication strategy on X, formerly Twitter, has significantly reduced the number of complaint tweets,
This content has been archived. Log in or Subscribe<\/a> to a level that has access to archived content.<\/div><\/div>","protected":false},"excerpt":{"rendered":"

Complaining on social media about poor service? They know all about that at the Belgian public railroad company NMBS\/SNCB, plagued as it is by the many delayed and canceled trains. Yet NMBS’s communication strategy on X, formerly Twitter, has significantly reduced the number of complaint tweets, This content has been archived. Log in or Subscribe […]<\/p>\n","protected":false},"author":164,"featured_media":155308,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[7,26,77151,4],"tags":[],"class_list":["post-155298","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mobility","category-public-transport","category-services","category-top-stories-today"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?fit=1600%2C1066&ssl=1",1600,1066,false],"thumbnail":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?resize=150%2C150&ssl=1",150,150,true],"medium":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?fit=300%2C200&ssl=1",300,200,true],"medium_large":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?fit=640%2C426&ssl=1",640,426,true],"large":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?fit=640%2C426&ssl=1",640,426,true],"1536x1536":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?fit=1536%2C1023&ssl=1",1536,1023,true],"2048x2048":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?fit=1600%2C1066&ssl=1",1600,1066,true],"trp-custom-language-flag":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?fit=18%2C12&ssl=1",18,12,true],"related-thumb":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?resize=640%2C480&ssl=1",640,480,true],"gform-image-choice-sm":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?resize=300%2C300&ssl=1",300,300,true],"gform-image-choice-md":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?resize=400%2C400&ssl=1",400,400,true],"gform-image-choice-lg":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?resize=600%2C600&ssl=1",600,600,true],"mailchimp":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?fit=560%2C373&ssl=1",560,373,true],"unipress-phone":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?resize=640%2C100&ssl=1",640,100,true],"unipress-tablet":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?resize=1536%2C240&ssl=1",1536,240,true],"unipress-tablet-portrait":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?resize=1536%2C180&ssl=1",1536,180,true],"unipress-tablet-landscape":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?resize=1600%2C180&ssl=1",1600,180,true],"unipress-smartphone":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?resize=1080%2C168&ssl=1",1080,168,true],"unipress-wide-screen":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2024\/08\/david_plas_100685.png?resize=1600%2C180&ssl=1",1600,180,true]},"post_excerpt_stackable_v2":"

Complaining on social media about poor service? They know all about that at the Belgian public railroad company NMBS\/SNCB, plagued as it is by the many delayed and canceled trains. Yet NMBS’s communication strategy on X, formerly Twitter, has significantly reduced the number of complaint tweets, This content has been archived. Log in or Subscribe to a level that has access to archived content.<\/p>\n","category_list_v2":"Mobility<\/a>, Public transport<\/a>, Services<\/a>, Top Stories Today<\/a>","author_info_v2":{"name":"Luc Joris","url":"https:\/\/newmobility.news\/en\/author\/belga-5\/"},"comments_num_v2":"0 comments","yoast_head":"\nPunctual tweets NMBS\/SNCB reduce complaints by quarter - newmobility.news<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newmobility.news\/en\/2024\/08\/16\/punctual-tweets-nmbs-sncb-reduce-complaints-by-quarter\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Punctual tweets NMBS\/SNCB reduce complaints by quarter - newmobility.news\" \/>\n<meta property=\"og:description\" content=\"Complaining on social media about poor service? They know all about that at the Belgian public railroad company NMBS\/SNCB, plagued as it is by the many delayed and canceled trains. Yet NMBS's communication strategy on X, formerly Twitter, has significantly reduced the number of complaint tweets, This content has been archived. 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