{"id":165397,"date":"2025-04-08T12:10:27","date_gmt":"2025-04-08T10:10:27","guid":{"rendered":"https:\/\/newmobility.news\/?p=165397"},"modified":"2025-04-08T10:48:38","modified_gmt":"2025-04-08T08:48:38","slug":"doubling-number-of-complaints-to-belgian-ombudsrail","status":"publish","type":"post","link":"https:\/\/newmobility.news\/en\/2025\/04\/08\/doubling-number-of-complaints-to-belgian-ombudsrail\/","title":{"rendered":"Doubling number of complaints to Belgian Ombudsrail"},"content":{"rendered":"Ombudsrail, the Belgian ombudsman service for rail passengers, was contacted 4,154 times last year, up 7.6% from 2023. On that basis, 1,089 files were opened, accounting for 2,344 complaints \u2013 one file can contain several complaints. Seven out of ten complaints in this regard were filed in Dutch.\r<div class=\"leaky_paywall_message_wrap\"><div id=\"leaky_paywall_message\">This content has been archived. <a href=\"https:\/\/newmobility.news\/en\/subscription\/\">Log in or Subscribe<\/a> to a level that has access to archived content.<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Ombudsrail, the Belgian ombudsman service for rail passengers, was contacted 4,154 times last year, up 7.6% from 2023. On that basis, 1,089 files were opened, accounting for 2,344 complaints \u2013 one file can contain several complaints. Seven out of ten complaints in this regard were filed in Dutch. This content has been archived. Log in [&hellip;]<\/p>\n","protected":false},"author":164,"featured_media":165408,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[77170,25,7,26,4],"tags":[],"class_list":["post-165397","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-belgium","category-legislation","category-mobility","category-public-transport","category-top-stories-today"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=2560%2C1707&ssl=1",2560,1707,false],"thumbnail":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=150%2C150&ssl=1",150,150,true],"medium":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=300%2C200&ssl=1",300,200,true],"medium_large":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=640%2C427&ssl=1",640,427,true],"large":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=640%2C427&ssl=1",640,427,true],"1536x1536":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=1536%2C1024&ssl=1",1536,1024,true],"2048x2048":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=2048%2C1365&ssl=1",2048,1365,true],"trp-custom-language-flag":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=18%2C12&ssl=1",18,12,true],"related-thumb":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=640%2C480&ssl=1",640,480,true],"gform-image-choice-sm":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=300%2C300&ssl=1",300,300,true],"gform-image-choice-md":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=400%2C400&ssl=1",400,400,true],"gform-image-choice-lg":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=600%2C600&ssl=1",600,600,true],"mailchimp":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=560%2C373&ssl=1",560,373,true],"unipress-phone":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=640%2C100&ssl=1",640,100,true],"unipress-tablet":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=1536%2C240&ssl=1",1536,240,true],"unipress-tablet-portrait":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=1536%2C180&ssl=1",1536,180,true],"unipress-tablet-landscape":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=2048%2C180&ssl=1",2048,180,true],"unipress-smartphone":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=1080%2C168&ssl=1",1080,168,true],"unipress-wide-screen":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=2560%2C180&ssl=1",2560,180,true]},"post_excerpt_stackable_v2":"<p>Ombudsrail, the Belgian ombudsman service for rail passengers, was contacted 4,154 times last year, up 7.6% from 2023. On that basis, 1,089 files were opened, accounting for 2,344 complaints \u2013 one file can contain several complaints. Seven out of ten complaints in this regard were filed in Dutch. This content has been archived. Log in or Subscribe to a level that has access to archived content.<\/p>\n","category_list_v2":"<a href=\"https:\/\/newmobility.news\/en\/category\/belgium\/\" rel=\"category tag\">Belgium<\/a>, <a href=\"https:\/\/newmobility.news\/en\/category\/legislation\/\" rel=\"category tag\">Legislation<\/a>, <a href=\"https:\/\/newmobility.news\/en\/category\/mobility\/\" rel=\"category tag\">Mobility<\/a>, <a href=\"https:\/\/newmobility.news\/en\/category\/public-transport\/\" rel=\"category tag\">Public transport<\/a>, <a href=\"https:\/\/newmobility.news\/en\/category\/top-stories-today\/\" rel=\"category tag\">Top Stories Today<\/a>","author_info_v2":{"name":"Luc Joris","url":"https:\/\/newmobility.news\/en\/author\/belga-5\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Doubling number of complaints to Belgian Ombudsrail - newmobility.news<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newmobility.news\/en\/2025\/04\/08\/doubling-number-of-complaints-to-belgian-ombudsrail\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Doubling number of complaints to Belgian Ombudsrail - newmobility.news\" \/>\n<meta property=\"og:description\" content=\"Ombudsrail, the Belgian ombudsman service for rail passengers, was contacted 4,154 times last year, up 7.6% from 2023. On that basis, 1,089 files were opened, accounting for 2,344 complaints \u2013 one file can contain several complaints. Seven out of ten complaints in this regard were filed in Dutch. This content has been archived. Log in [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/newmobility.news\/en\/2025\/04\/08\/doubling-number-of-complaints-to-belgian-ombudsrail\/\" \/>\n<meta property=\"og:site_name\" content=\"newmobility.news\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/search\/top\/?q=newmobility.news\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-08T10:10:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=2560%2C1707&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Luc Joris\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@jorisvry\" \/>\n<meta name=\"twitter:site\" content=\"@jorisvry\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Luc Joris\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/\"},\"author\":{\"name\":\"Luc Joris\",\"@id\":\"https:\\\/\\\/newmobility.news\\\/#\\\/schema\\\/person\\\/a31e684b1039b4a94985a9aae156f28b\"},\"headline\":\"Doubling number of complaints to Belgian Ombudsrail\",\"datePublished\":\"2025-04-08T10:10:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/\"},\"wordCount\":629,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/newmobility.news\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=2560%2C1707&ssl=1\",\"articleSection\":[\"Belgium\",\"Legislation\",\"Mobility\",\"Public transport\",\"Top Stories Today\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/\",\"url\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/\",\"name\":\"Doubling number of complaints to Belgian Ombudsrail - 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