{"id":165397,"date":"2025-04-08T12:10:27","date_gmt":"2025-04-08T10:10:27","guid":{"rendered":"https:\/\/newmobility.news\/?p=165397"},"modified":"2025-04-08T10:48:38","modified_gmt":"2025-04-08T08:48:38","slug":"doubling-number-of-complaints-to-belgian-ombudsrail","status":"publish","type":"post","link":"https:\/\/newmobility.news\/fr\/2025\/04\/08\/doubling-number-of-complaints-to-belgian-ombudsrail\/","title":{"rendered":"Doublement du nombre de plaintes adress\u00e9es \u00e0 l'Ombudsrail belge"},"content":{"rendered":"Ombudsrail, le service belge de m\u00e9diation pour les voyageurs ferroviaires, a \u00e9t\u00e9 contact\u00e9 4 154 fois l'ann\u00e9e derni\u00e8re, soit une augmentation de 7,61 % par rapport \u00e0 2023. Sur cette base, 1 089 dossiers ont \u00e9t\u00e9 ouverts, repr\u00e9sentant 2 344 plaintes (un dossier pouvant contenir plusieurs plaintes). Sept plaintes sur dix ont \u00e9t\u00e9 d\u00e9pos\u00e9es en n\u00e9erlandais.\r
Ce contenu a \u00e9t\u00e9 archiv\u00e9. Connectez-vous ou inscrivez-vous<\/a> \u00e0 un niveau qui donne acc\u00e8s au contenu archiv\u00e9.<\/div><\/div>","protected":false},"excerpt":{"rendered":"

Ombudsrail, the Belgian ombudsman service for rail passengers, was contacted 4,154 times last year, up 7.6% from 2023. On that basis, 1,089 files were opened, accounting for 2,344 complaints \u2013 one file can contain several complaints. Seven out of ten complaints in this regard were filed in Dutch. This content has been archived. Log in […]<\/p>\n","protected":false},"author":164,"featured_media":165408,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[77170,25,7,26,4],"tags":[],"class_list":["post-165397","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-belgium","category-legislation","category-mobility","category-public-transport","category-top-stories-today"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=2560%2C1707&ssl=1",2560,1707,false],"thumbnail":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=150%2C150&ssl=1",150,150,true],"medium":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=300%2C200&ssl=1",300,200,true],"medium_large":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=640%2C427&ssl=1",640,427,true],"large":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=640%2C427&ssl=1",640,427,true],"1536x1536":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=1536%2C1024&ssl=1",1536,1024,true],"2048x2048":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=2048%2C1365&ssl=1",2048,1365,true],"trp-custom-language-flag":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=18%2C12&ssl=1",18,12,true],"related-thumb":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=640%2C480&ssl=1",640,480,true],"gform-image-choice-sm":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=300%2C300&ssl=1",300,300,true],"gform-image-choice-md":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=400%2C400&ssl=1",400,400,true],"gform-image-choice-lg":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=600%2C600&ssl=1",600,600,true],"mailchimp":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=560%2C373&ssl=1",560,373,true],"unipress-phone":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=640%2C100&ssl=1",640,100,true],"unipress-tablet":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=1536%2C240&ssl=1",1536,240,true],"unipress-tablet-portrait":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=1536%2C180&ssl=1",1536,180,true],"unipress-tablet-landscape":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=2048%2C180&ssl=1",2048,180,true],"unipress-smartphone":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=1080%2C168&ssl=1",1080,168,true],"unipress-wide-screen":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=2560%2C180&ssl=1",2560,180,true]},"post_excerpt_stackable_v2":"

Ombudsrail, the Belgian ombudsman service for rail passengers, was contacted 4,154 times last year, up 7.6% from 2023. On that basis, 1,089 files were opened, accounting for 2,344 complaints \u2013 one file can contain several complaints. Seven out of ten complaints in this regard were filed in Dutch. This content has been archived. Log in or Subscribe to a level that has access to archived content.<\/p>\n","category_list_v2":"Belgium<\/a>, Legislation<\/a>, Mobility<\/a>, Public transport<\/a>, Top Stories Today<\/a>","author_info_v2":{"name":"Luc Joris","url":"https:\/\/newmobility.news\/fr\/author\/belga-5\/"},"comments_num_v2":"0 comments","yoast_head":"\nDoubling number of complaints to Belgian Ombudsrail - newmobility.news<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newmobility.news\/fr\/2025\/04\/08\/doubling-number-of-complaints-to-belgian-ombudsrail\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Doubling number of complaints to Belgian Ombudsrail - newmobility.news\" \/>\n<meta property=\"og:description\" content=\"Ombudsrail, the Belgian ombudsman service for rail passengers, was contacted 4,154 times last year, up 7.6% from 2023. On that basis, 1,089 files were opened, accounting for 2,344 complaints \u2013 one file can contain several complaints. Seven out of ten complaints in this regard were filed in Dutch. This content has been archived. Log in […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/newmobility.news\/fr\/2025\/04\/08\/doubling-number-of-complaints-to-belgian-ombudsrail\/\" \/>\n<meta property=\"og:site_name\" content=\"newmobility.news\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/search\/top\/?q=newmobility.news\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-08T10:10:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=2560%2C1707&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Luc Joris\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@jorisvry\" \/>\n<meta name=\"twitter:site\" content=\"@jorisvry\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Luc Joris\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture est.\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/\"},\"author\":{\"name\":\"Luc Joris\",\"@id\":\"https:\\\/\\\/newmobility.news\\\/#\\\/schema\\\/person\\\/a31e684b1039b4a94985a9aae156f28b\"},\"headline\":\"Doubling number of complaints to Belgian Ombudsrail\",\"datePublished\":\"2025-04-08T10:10:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/\"},\"wordCount\":629,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/newmobility.news\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=2560%2C1707&ssl=1\",\"articleSection\":[\"Belgium\",\"Legislation\",\"Mobility\",\"Public transport\",\"Top Stories Today\"],\"inLanguage\":\"fr-BE\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/\",\"url\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/\",\"name\":\"Doubling number of complaints to Belgian Ombudsrail - 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