Alors que 2 102 cas d'agression contre le personnel de la SNCB avaient \u00e9t\u00e9 recens\u00e9s en 2024, ce chiffre a augment\u00e9 de pr\u00e8s d'un quart l'ann\u00e9e suivante, pour atteindre 2 602 cas.<\/p>\n
Cependant, l\u2019impact sur le personnel de la soci\u00e9t\u00e9 ferroviaire belge a augment\u00e9 encore plus rapidement : les agressions contre le personnel ont entra\u00een\u00e9 95 336 heures d\u2019arr\u00eat maladie l\u2019ann\u00e9e derni\u00e8re, soit plus du double du chiffre de l\u2019ann\u00e9e pr\u00e9c\u00e9dente. Cela repr\u00e9sente 261 heures de travail perdues par jour.<\/p>\n
En raison de la forte augmentation des actes d'agression \u00e0 l'encontre du personnel, les appels en faveur de l'utilisation de cam\u00e9ras corporelles se font de plus en plus pressants au sein de la compagnie ferroviaire. La l\u00e9gislation relative \u00e0 cette question devrait \u00eatre finalis\u00e9e d'ici la fin de l'ann\u00e9e.<\/p>\n
Sur les 489 cas li\u00e9s \u00e0 une incapacit\u00e9 de travail \u2013 soit une augmentation de pr\u00e8s de 57% \u2013, il semble que ce soient les agents de bord qui aient \u00e9t\u00e9 les plus souvent confront\u00e9s \u00e0 des actes d'agression l'ann\u00e9e derni\u00e8re.<\/p>\n
La SNCB a recens\u00e9 1 484 cas la concernant. Le service de s\u00e9curit\u00e9 Securail arrive en deuxi\u00e8me position avec 791 incidents. Par ailleurs, 213 cas concernaient des accompagnateurs de personnes \u00e0 mobilit\u00e9 r\u00e9duite et 104, des membres du personnel.<\/p>\n
Cet impact se refl\u00e8te \u00e9galement dans les chiffres relatifs au suivi. En 2025, 1 167 interventions ont \u00e9t\u00e9 men\u00e9es par des conseillers psychosociaux internes.<\/p>\n
Par l'interm\u00e9diaire de notre partenaire externe Pulso, 224 premi\u00e8res consultations et 193 programmes d'accompagnement ont \u00e9t\u00e9 organis\u00e9s. L'agressivit\u00e9 \u00e9tait g\u00e9n\u00e9ralement la raison pour laquelle les personnes sollicitaient de l'aide.<\/p>\n
La SNCB privil\u00e9gie depuis longtemps les cam\u00e9ras corporelles, car celles-ci peuvent contribuer \u00e0 d\u00e9samorcer les tensions lors des interventions, mais le cadre juridique r\u00e9gissant leur utilisation n'est pas encore en place. Les pr\u00e9occupations en mati\u00e8re de protection de la vie priv\u00e9e et les critiques formul\u00e9es par l'Autorit\u00e9 de protection des donn\u00e9es (GBA) ont longtemps retard\u00e9 la mise en \u0153uvre de ce projet.<\/p>\n
Fin mai 2026, le gouvernement f\u00e9d\u00e9ral a approuv\u00e9 un avant-projet de loi concernant les professionnels susceptibles d'\u00eatre confront\u00e9s \u00e0 des actes de violence dans l'exercice de leurs fonctions. Le ministre de l'Int\u00e9rieur, Bernard Quintin (MR), esp\u00e8re que le Parlement pourra se prononcer sur ce texte avant la fin de l'ann\u00e9e.<\/p>\n
\u201c En attendant, la SNCB, en collaboration avec les autres soci\u00e9t\u00e9s de transport public, a lanc\u00e9 un appel d'offres, et nous sommes en pourparlers avec plusieurs fournisseurs afin de pouvoir, d\u00e8s que le cadre juridique sera en place, mettre en \u0153uvre l'utilisation de cam\u00e9ras corporelles \u201d, explique le porte-parole de la SNCB.<\/p>\n
\u201c Parall\u00e8lement, des consultations avec les syndicats repr\u00e9sentatifs vont d\u00e9buter afin de pr\u00e9parer les aspects op\u00e9rationnels et organisationnels. \u201d<\/p>\n
L'installation de tourniquets est \u00e9galement propos\u00e9e depuis un certain temps d\u00e9j\u00e0 comme mesure visant \u00e0 lutter contre la fraude et \u00e0 renforcer la s\u00e9curit\u00e9.<\/p>\n
La SNCB a r\u00e9cemment men\u00e9 \u00e0 bien une nouvelle \u00e9tude sur cette question et l'a pr\u00e9sent\u00e9e au conseil d'administration au d\u00e9but du mois. Cependant, la soci\u00e9t\u00e9 ferroviaire ne juge toujours pas opportun d'installer des tourniquets dans les grandes gares.<\/p>\n
La SNCB fait valoir que ces tourniquets peuvent r\u00e9duire la fraude, mais que les inconv\u00e9nients li\u00e9s \u00e0 leur installation l'emportent sur les avantages.<\/p>","protected":false},"excerpt":{"rendered":"
While 2,102 incidents of aggression against NMBS\/\/SNCB staff were recorded in 2024, the figure rose by nearly a quarter the following year to 2,602 incidents. However, the impact on the Belgian railway company’s staff rose even more rapidly: aggression against staff resulted in 95,336 hours of sick leave last year, more than double the previous […]<\/p>\n","protected":false},"author":164,"featured_media":195674,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"{title}\r\n\r\n{excerpt}\r\n\r\n{url}","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[77170,25,7,26,31,4],"tags":[],"class_list":["post-195646","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-belgium","category-legislation","category-mobility","category-public-transport","category-road-safety","category-top-stories-today"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?fit=2560%2C1707&ssl=1",2560,1707,false],"thumbnail":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?resize=150%2C150&ssl=1",150,150,true],"medium":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?fit=300%2C200&ssl=1",300,200,true],"medium_large":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?fit=640%2C427&ssl=1",640,427,true],"large":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?fit=640%2C427&ssl=1",640,427,true],"1536x1536":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?fit=1536%2C1024&ssl=1",1536,1024,true],"2048x2048":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?fit=2048%2C1365&ssl=1",2048,1365,true],"trp-custom-language-flag":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?fit=18%2C12&ssl=1",18,12,true],"related-thumb":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?resize=640%2C480&ssl=1",640,480,true],"gform-image-choice-sm":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?resize=300%2C300&ssl=1",300,300,true],"gform-image-choice-md":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?resize=400%2C400&ssl=1",400,400,true],"gform-image-choice-lg":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?resize=600%2C600&ssl=1",600,600,true],"mailchimp":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?fit=560%2C373&ssl=1",560,373,true],"unipress-phone":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?resize=640%2C100&ssl=1",640,100,true],"unipress-tablet":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?resize=1536%2C240&ssl=1",1536,240,true],"unipress-tablet-portrait":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?resize=1536%2C180&ssl=1",1536,180,true],"unipress-tablet-landscape":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?resize=2048%2C180&ssl=1",2048,180,true],"unipress-smartphone":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?resize=1080%2C168&ssl=1",1080,168,true],"unipress-wide-screen":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/10\/SNCB-20230213-267-ok-scaled.png?resize=2560%2C180&ssl=1",2560,180,true]},"post_excerpt_stackable_v2":"
While 2,102 incidents of aggression against NMBS\/\/SNCB staff were recorded in 2024, the figure rose by nearly a quarter the following year to 2,602 incidents. However, the impact on the Belgian railway company’s staff rose even more rapidly: aggression against staff resulted in 95,336 hours of sick leave last year, more than double the previous year’s figure. That amounts to 261 lost work hours per day. Due to the sharp rise in aggression against staff, calls for the use of body cameras are growing louder and louder at the railroad company. Legislation on this matter is expected to be finalized…<\/p>\n","category_list_v2":"Belgium<\/a>, Legislation<\/a>, Mobility<\/a>, Public transport<\/a>, Road safety<\/a>, Top Stories Today<\/a>","author_info_v2":{"name":"Luc Joris","url":"https:\/\/newmobility.news\/fr\/author\/belga-5\/"},"comments_num_v2":"0 comments","yoast_head":"\n