{"id":165397,"date":"2025-04-08T12:10:27","date_gmt":"2025-04-08T10:10:27","guid":{"rendered":"https:\/\/newmobility.news\/?p=165397"},"modified":"2025-04-08T10:48:38","modified_gmt":"2025-04-08T08:48:38","slug":"doubling-number-of-complaints-to-belgian-ombudsrail","status":"publish","type":"post","link":"https:\/\/newmobility.news\/nl\/2025\/04\/08\/doubling-number-of-complaints-to-belgian-ombudsrail\/","title":{"rendered":"Verdubbeling van het aantal klachten bij de Belgische Ombudsrail"},"content":{"rendered":"Ombudsrail, de Belgische ombudsdienst voor treinreizigers, werd vorig jaar 4.154 keer gecontacteerd, een stijging van 7,61% ten opzichte van 2023. Op basis daarvan werden 1.089 dossiers geopend, goed voor 2.344 klachten \u2013 \u00e9\u00e9n dossier kan meerdere klachten bevatten. Zeven op de tien klachten in dit verband werden in het Nederlands ingediend.\r
Deze inhoud is gearchiveerd. Inloggen of abonneren<\/a> tot een niveau dat toegang heeft tot gearchiveerde inhoud.<\/div><\/div>","protected":false},"excerpt":{"rendered":"

Ombudsrail, the Belgian ombudsman service for rail passengers, was contacted 4,154 times last year, up 7.6% from 2023. On that basis, 1,089 files were opened, accounting for 2,344 complaints \u2013 one file can contain several complaints. Seven out of ten complaints in this regard were filed in Dutch. This content has been archived. Log in […]<\/p>\n","protected":false},"author":164,"featured_media":165408,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false},"categories":[77170,25,7,26,4],"tags":[],"class_list":["post-165397","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-belgium","category-legislation","category-mobility","category-public-transport","category-top-stories-today"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=2560%2C1707&ssl=1",2560,1707,false],"thumbnail":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=150%2C150&ssl=1",150,150,true],"medium":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=300%2C200&ssl=1",300,200,true],"medium_large":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=640%2C427&ssl=1",640,427,true],"large":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=640%2C427&ssl=1",640,427,true],"1536x1536":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=1536%2C1024&ssl=1",1536,1024,true],"2048x2048":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=2048%2C1365&ssl=1",2048,1365,true],"trp-custom-language-flag":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=18%2C12&ssl=1",18,12,true],"related-thumb":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=640%2C480&ssl=1",640,480,true],"gform-image-choice-sm":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=300%2C300&ssl=1",300,300,true],"gform-image-choice-md":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=400%2C400&ssl=1",400,400,true],"gform-image-choice-lg":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=600%2C600&ssl=1",600,600,true],"mailchimp":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=560%2C373&ssl=1",560,373,true],"unipress-phone":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=640%2C100&ssl=1",640,100,true],"unipress-tablet":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=1536%2C240&ssl=1",1536,240,true],"unipress-tablet-portrait":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=1536%2C180&ssl=1",1536,180,true],"unipress-tablet-landscape":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=2048%2C180&ssl=1",2048,180,true],"unipress-smartphone":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=1080%2C168&ssl=1",1080,168,true],"unipress-wide-screen":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?resize=2560%2C180&ssl=1",2560,180,true]},"post_excerpt_stackable_v2":"

Ombudsrail, the Belgian ombudsman service for rail passengers, was contacted 4,154 times last year, up 7.6% from 2023. On that basis, 1,089 files were opened, accounting for 2,344 complaints \u2013 one file can contain several complaints. Seven out of ten complaints in this regard were filed in Dutch. This content has been archived. Log in or Subscribe to a level that has access to archived content.<\/p>\n","category_list_v2":"Belgium<\/a>, Legislation<\/a>, Mobility<\/a>, Public transport<\/a>, Top Stories Today<\/a>","author_info_v2":{"name":"Luc Joris","url":"https:\/\/newmobility.news\/nl\/author\/belga-5\/"},"comments_num_v2":"0 comments","yoast_head":"\nDoubling number of complaints to Belgian Ombudsrail - newmobility.news<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newmobility.news\/nl\/2025\/04\/08\/doubling-number-of-complaints-to-belgian-ombudsrail\/\" \/>\n<meta property=\"og:locale\" content=\"nl_BE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Doubling number of complaints to Belgian Ombudsrail - newmobility.news\" \/>\n<meta property=\"og:description\" content=\"Ombudsrail, the Belgian ombudsman service for rail passengers, was contacted 4,154 times last year, up 7.6% from 2023. On that basis, 1,089 files were opened, accounting for 2,344 complaints \u2013 one file can contain several complaints. Seven out of ten complaints in this regard were filed in Dutch. This content has been archived. Log in […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/newmobility.news\/nl\/2025\/04\/08\/doubling-number-of-complaints-to-belgian-ombudsrail\/\" \/>\n<meta property=\"og:site_name\" content=\"newmobility.news\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/search\/top\/?q=newmobility.news\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-08T10:10:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2025\/04\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=2560%2C1707&ssl=1\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Luc Joris\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@jorisvry\" \/>\n<meta name=\"twitter:site\" content=\"@jorisvry\" \/>\n<meta name=\"twitter:label1\" content=\"Geschreven door\" \/>\n\t<meta name=\"twitter:data1\" content=\"Luc Joris\" \/>\n\t<meta name=\"twitter:label2\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/\"},\"author\":{\"name\":\"Luc Joris\",\"@id\":\"https:\\\/\\\/newmobility.news\\\/#\\\/schema\\\/person\\\/a31e684b1039b4a94985a9aae156f28b\"},\"headline\":\"Doubling number of complaints to Belgian Ombudsrail\",\"datePublished\":\"2025-04-08T10:10:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/\"},\"wordCount\":629,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/newmobility.news\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/SNCB-20240513-Nord-AM-135-1-scaled.jpg?fit=2560%2C1707&ssl=1\",\"articleSection\":[\"Belgium\",\"Legislation\",\"Mobility\",\"Public transport\",\"Top Stories Today\"],\"inLanguage\":\"nl-BE\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/\",\"url\":\"https:\\\/\\\/newmobility.news\\\/2025\\\/04\\\/08\\\/doubling-number-of-complaints-to-belgian-ombudsrail\\\/\",\"name\":\"Doubling number of complaints to Belgian Ombudsrail - 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