{"id":182929,"date":"2026-03-17T12:25:13","date_gmt":"2026-03-17T11:25:13","guid":{"rendered":"https:\/\/newmobility.news\/?p=182929"},"modified":"2026-03-17T11:37:39","modified_gmt":"2026-03-17T10:37:39","slug":"complaints-to-nmbs-sncb-ombudsman-service-rise-by-nearly-30","status":"publish","type":"post","link":"https:\/\/newmobility.news\/nl\/2026\/03\/17\/complaints-to-nmbs-sncb-ombudsman-service-rise-by-nearly-30\/","title":{"rendered":"Klachten bij NMBS ombudsdienst stijgen met bijna 30%"},"content":{"rendered":"Hoewel het aantal contacten stabiel bleef op 4.111, steeg het aantal ontvankelijke zaken dat de Ombudsdienst voor reizigers van de Belgische openbare spoorwegmaatschappij NMBS vorig jaar ontving met maar liefst 28%, tot 1.396 nieuwe zaken.\r\n\r\nDit is de sterkste stijging in jaren en wijst op een aanhoudende<div class=\"leaky_paywall_message_wrap\"><div id=\"leaky_paywall_message\">Deze inhoud is gearchiveerd. <a href=\"https:\/\/newmobility.news\/nl\/subscription\/\">Inloggen of abonneren<\/a> tot een niveau dat toegang heeft tot gearchiveerde inhoud.<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Although the number of contacts remained stable at 4,111, the number of admissible cases received last year by Ombudsrail service for passengers of the Belgian public railway company NMBS\/SNCB, rose by as much as 28%, to 1,396 new cases. This is the sharpest increase in years and points to persisThis content has been archived. Log [&hellip;]<\/p>\n","protected":false},"author":164,"featured_media":182967,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[77170,7,26,4,61],"tags":[],"class_list":["post-182929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-belgium","category-mobility","category-public-transport","category-top-stories-today","category-transport"],"acf":[],"featured_image_urls_v2":{"full":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?fit=2114%2C1314&ssl=1",2114,1314,false],"thumbnail":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?resize=150%2C150&ssl=1",150,150,true],"medium":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?fit=300%2C186&ssl=1",300,186,true],"medium_large":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?fit=640%2C398&ssl=1",640,398,true],"large":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?fit=640%2C398&ssl=1",640,398,true],"1536x1536":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?fit=1536%2C955&ssl=1",1536,955,true],"2048x2048":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?fit=2048%2C1273&ssl=1",2048,1273,true],"trp-custom-language-flag":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?fit=18%2C12&ssl=1",18,12,true],"related-thumb":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?resize=640%2C480&ssl=1",640,480,true],"gform-image-choice-sm":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?resize=300%2C300&ssl=1",300,300,true],"gform-image-choice-md":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?resize=400%2C400&ssl=1",400,400,true],"gform-image-choice-lg":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?resize=600%2C600&ssl=1",600,600,true],"mailchimp":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?fit=560%2C348&ssl=1",560,348,true],"unipress-phone":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?resize=640%2C100&ssl=1",640,100,true],"unipress-tablet":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?resize=1536%2C240&ssl=1",1536,240,true],"unipress-tablet-portrait":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?resize=1536%2C180&ssl=1",1536,180,true],"unipress-tablet-landscape":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?resize=2048%2C180&ssl=1",2048,180,true],"unipress-smartphone":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?resize=1080%2C168&ssl=1",1080,168,true],"unipress-wide-screen":["https:\/\/i0.wp.com\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1.png?resize=2114%2C180&ssl=1",2114,180,true]},"post_excerpt_stackable_v2":"<p>Although the number of contacts remained stable at 4,111, the number of admissible cases received last year by Ombudsrail service for passengers of the Belgian public railway company NMBS\/SNCB, rose by as much as 28%, to 1,396 new cases. This is the sharpest increase in years and points to persisThis content has been archived. Log in or Subscribe to a level that has access to archived content.<\/p>\n","category_list_v2":"<a href=\"https:\/\/newmobility.news\/nl\/category\/belgium\/\" rel=\"category tag\">Belgium<\/a>, <a href=\"https:\/\/newmobility.news\/nl\/category\/mobility\/\" rel=\"category tag\">Mobility<\/a>, <a href=\"https:\/\/newmobility.news\/nl\/category\/public-transport\/\" rel=\"category tag\">Public transport<\/a>, <a href=\"https:\/\/newmobility.news\/nl\/category\/top-stories-today\/\" rel=\"category tag\">Top Stories Today<\/a>, <a href=\"https:\/\/newmobility.news\/nl\/category\/transport\/\" rel=\"category tag\">Transport<\/a>","author_info_v2":{"name":"Luc Joris","url":"https:\/\/newmobility.news\/nl\/author\/belga-5\/"},"comments_num_v2":"0 comments","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints to NMBS\/SNCB ombudsman service rise by nearly 30% - newmobility.news<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newmobility.news\/nl\/2026\/03\/17\/complaints-to-nmbs-sncb-ombudsman-service-rise-by-nearly-30\/\" \/>\n<meta property=\"og:locale\" content=\"nl_BE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints to NMBS\/SNCB ombudsman service rise by nearly 30% - newmobility.news\" \/>\n<meta property=\"og:description\" content=\"Although the number of contacts remained stable at 4,111, the number of admissible cases received last year by Ombudsrail service for passengers of the Belgian public railway company NMBS\/SNCB, rose by as much as 28%, to 1,396 new cases. This is the sharpest increase in years and points to persisThis content has been archived. Log [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/newmobility.news\/nl\/2026\/03\/17\/complaints-to-nmbs-sncb-ombudsman-service-rise-by-nearly-30\/\" \/>\n<meta property=\"og:site_name\" content=\"newmobility.news\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/search\/top\/?q=newmobility.news\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-17T11:25:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/newmobility.news\/wp-content\/uploads\/2026\/03\/Untitled77-1-1024x636.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"636\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Luc Joris\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@jorisvry\" \/>\n<meta name=\"twitter:site\" content=\"@jorisvry\" \/>\n<meta name=\"twitter:label1\" content=\"Geschreven door\" \/>\n\t<meta name=\"twitter:data1\" content=\"Luc Joris\" \/>\n\t<meta name=\"twitter:label2\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/newmobility.news\\\/2026\\\/03\\\/17\\\/complaints-to-nmbs-sncb-ombudsman-service-rise-by-nearly-30\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/2026\\\/03\\\/17\\\/complaints-to-nmbs-sncb-ombudsman-service-rise-by-nearly-30\\\/\"},\"author\":{\"name\":\"Luc Joris\",\"@id\":\"https:\\\/\\\/newmobility.news\\\/#\\\/schema\\\/person\\\/a31e684b1039b4a94985a9aae156f28b\"},\"headline\":\"Complaints to NMBS\\\/SNCB ombudsman service rise by nearly 30%\",\"datePublished\":\"2026-03-17T11:25:13+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/2026\\\/03\\\/17\\\/complaints-to-nmbs-sncb-ombudsman-service-rise-by-nearly-30\\\/\"},\"wordCount\":971,\"publisher\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/2026\\\/03\\\/17\\\/complaints-to-nmbs-sncb-ombudsman-service-rise-by-nearly-30\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/newmobility.news\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Untitled77-1.png?fit=2114%2C1314&ssl=1\",\"articleSection\":[\"Belgium\",\"Mobility\",\"Public transport\",\"Top Stories Today\",\"Transport\"],\"inLanguage\":\"nl-BE\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/newmobility.news\\\/2026\\\/03\\\/17\\\/complaints-to-nmbs-sncb-ombudsman-service-rise-by-nearly-30\\\/\",\"url\":\"https:\\\/\\\/newmobility.news\\\/2026\\\/03\\\/17\\\/complaints-to-nmbs-sncb-ombudsman-service-rise-by-nearly-30\\\/\",\"name\":\"Complaints to NMBS\\\/SNCB ombudsman service rise by nearly 30% - newmobility.news\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/2026\\\/03\\\/17\\\/complaints-to-nmbs-sncb-ombudsman-service-rise-by-nearly-30\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/2026\\\/03\\\/17\\\/complaints-to-nmbs-sncb-ombudsman-service-rise-by-nearly-30\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/i0.wp.com\\\/newmobility.news\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Untitled77-1.png?fit=2114%2C1314&ssl=1\",\"datePublished\":\"2026-03-17T11:25:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/newmobility.news\\\/2026\\\/03\\\/17\\\/complaints-to-nmbs-sncb-ombudsman-service-rise-by-nearly-30\\\/#breadcrumb\"},\"inLanguage\":\"nl-BE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/newmobility.news\\\/2026\\\/03\\\/17\\\/complaints-to-nmbs-sncb-ombudsman-service-rise-by-nearly-30\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-BE\",\"@id\":\"https:\\\/\\\/newmobility.news\\\/2026\\\/03\\\/17\\\/complaints-to-nmbs-sncb-ombudsman-service-rise-by-nearly-30\\\/#primaryimage\",\"url\":\"https:\\\/\\\/i0.wp.com\\\/newmobility.news\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Untitled77-1.png?fit=2114%2C1314&ssl=1\",\"contentUrl\":\"https:\\\/\\\/i0.wp.com\\\/newmobility.news\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Untitled77-1.png?fit=2114%2C1314&ssl=1\",\"width\":2114,\"height\":1314,\"caption\":\"Belgian railways saw an increase in complaints and admissible cases in 2025 (+28%), according to the annual report from the rail ombudsman. 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This is the sharpest increase in years and points to persisThis content has been archived. 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