Punctual tweets NMBS/SNCB reduce complaints by quarter

Luc Joris

August 16, 2024

NMNS/SNCB’s communication strategy on X, formerly Twitter, has significantly reduced the number of complaining tweets /NMBS/SNCB

Complaining on social media about poor service? They know all about that at the Belgian public railroad company NMBS/SNCB, plagued as it is by the many delayed and canceled trains. Yet NMBS's communication strategy on X, formerly Twitter, has significantly reduced the number of complaint tweets,
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