Unsatisfied Lijn travellers, but Brussels MIVB/STIB is on a roll
De Lijn is winning back passengers, but its ageing bus fleet and staff shortages continue to put pressure on service/De Lijn
Customer satisfaction at Flemish public transport operator De Lijn is declining, even though it carried 17% more passengers last year. The ageing bus fleet and staff shortages continue to hamper De Lijn.
The Brussels public transport company MIVB/STIB also carried more passengers last year (+11%)
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