Chatbot digs out whether you’re responsible for accident
When you’re involved in a traffic accident, it is not always clear whether or not you were responsible. That is why the Belgian attorney’s office Intolaw developed a special tool to help you. Surf to mijnverkeersongeval.be (my traffic accident) and meet Basil, the sympathetic chatbot that will guide you through the list of questions.
The chatbot ‘knows’ all insurance rules and specifications and relies on more than 500 juridical decisions.
First, the chatbot will ask you to choose one of the themes: responsibility, material damage, physical damage, or my rights after an accident. You will get a whole series of multiple-choice questions to answer and accompanying illustrations to help you describe the precise circumstances of the accident.
List of questions
In case of a collision, for instance: Were you pedestrian/cyclist/driver? In case of a car accident? Did both cars drive in the same or the opposite direction? Which maneuvers were done? Did the accident happen at an intersection? Which other elements were involved (a bicycle, a dog, playing children…)? Was anybody hurt? Etc.
When you’ve finished the list of questions, the chatbot will process all information given and try to estimate whether or not you are responsible for the accident. The chatbot is meant to inform and is accessible to everybody. The only thing Basil doesn’t do is to pass a legally valid judgment, to be clear.
Team of experts
Intolaw is convinced that 80% of all juridical services can be free. Especially, the first information should be free and easily accessible. That is why Intolaw claims its attorneys and experts are available 24/7 and via several channels (phone, e-mail, chatbot, WhatsApp…). Legal advice should be crystal-clear and transparent, they say. And everybody has the legal right to be defended.
The website also recommends the assistance of an expert or an attorney specialized in insurance and liability law in particular situations, like disputes, psychical and material damage, summons… Intolaw has offices in Brussels, Ghent, and Liège, and the company can appeal to a team of 47 experts and attorneys.