Public transport company De Lijn recently opened a new type of store where passengers can obtain travel info and buy bus and tram tickets. The store is located in the gallery of the Antwerp Central Station, in the Pelikaanstraat. Later, similar shops will follow in Brussels, Louvain, and Ostend.
Compared to the previous generation of De Lijn shops, the new store focuses more on digital applications, with vending machines, digital information, and interactive route planners. However, the store is not unmanned.
De Lijn’s employees are present to welcome and inform customers about De Lijn’s offer and other mobility options or combinations, like Blue Bike (shared bicycles), Cambio (shared cars), and Hoppin, a flexible travel formula combining several means of transport and parking facilities.
De Lijn intends to offer travelers and employees a renewed experience, increasing customer satisfaction with an open concept, easy access, improved communication, and more support.
“This concept is an example of how De Lijn centralizes the needs of travelers and strives for modern travel planning,” says Flemish Minister of Mobility Lydia Peeters (Open Vld). De Lijn’s store is open from Monday to Friday from 8 a.m. to 6 p.m. and Saturday from 9:15 a.m. to 5 p.m. Paying is possible in cash or by bank card.
From October 2, 2023, customers can also make an appointment online to visit the ‘Lijnwinkel’, as the store is called in Dutch. This way, they can avoid waiting times. Since the opening of the new store, the former De Lijn shops at the old location in Antwerp Central Station, and the Groenplaats are permanently closed.