Doubling number of complaints to Belgian Ombudsrail
April 08, 2025
Ombudsrail, the Belgian ombudsman service for rail passengers, was contacted 4,154 times last year, up 7.6% from 2023. On that basis, 1,089 files were opened, accounting for 2,344 complaints – one file can contain several complaints. Seven out of ten complaints in this regard were filed in Dutch. Together with even older complaints, just over […]