Complaints to NMBS/SNCB ombudsman service rise by nearly 30%
March 17, 2026
Although the number of contacts remained stable at 4,111, the number of admissible cases received last year by Ombudsrail service for passengers of the Belgian public railway company NMBS/SNCB, rose by as much as 28%, to 1,396 new cases. This is the sharpest increase in years and points to persistent, structural problems within the railways. […]